Shipping & Delivery

Power Steering Rack Direct Ltd · Company No. 14790528 · Applies to all purchases from powersteeringrackdirect.com

Shipping Destinations

We currently ship to:

• United Kingdom
• Europe
• Selected international destinations worldwide

Delivery availability depends on the destination country and the courier services available for that location. If we are unable to ship to your address, we will contact you as soon as possible using the details provided at checkout.

Shipping Rates & Delivery Times

United Kingdom

• Standard delivery: £49.00
• Handling time: 1–2 working days
• Estimated delivery time after dispatch: 2–5 working days

For certain mainland UK deliveries, Cash on Delivery (COD) may be available at £69.00, where applicable.

Europe

• Standard delivery: £59.00
• Handling time: 1–2 working days
• Estimated delivery time after dispatch: 3–6 working days

Worldwide

• Standard delivery: £159.00
• Handling time: 1–2 working days
• Estimated delivery time after dispatch: 3–8 working days

Shipping charges are shown at checkout before payment is completed. Express shipping may be available on request or as an option at checkout where applicable.

Order Processing Time

• We aim to dispatch all in‑stock orders within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.

If your order is delayed due to stock availability, address verification, payment review, or any other issue affecting dispatch, we will contact you using the details provided at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details where available. Tracking information may be provided directly by the courier.

Packaging

All orders are packaged using suitable protective materials and handling methods to help ensure they arrive safely.

International Shipping & Customs

For orders shipped outside the UK, customs duties, import taxes, clearance fees, brokerage charges, or similar local charges may apply.

• These charges are not included in the product price or shipping cost unless expressly stated otherwise.
• The buyer is responsible for any such charges.
• We recommend checking with your local customs office before placing an order.

Delivery Delays

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Courier delays
• Customs processing
• Weather conditions
• Transport disruption
• Public holidays
• Remote delivery limitations
• Incorrect address details provided by the customer

Customer Delivery Responsibilities

It is your responsibility to ensure that:

• The delivery address is complete and accurate
• The contact details provided are correct
• Someone is available to receive the parcel, where required

If an order is delayed, returned, or marked undeliverable due to incorrect delivery information, failed delivery attempts, refusal, or non‑collection, additional shipping charges may apply.

Delivery Inspection and Risk

Please inspect your parcel and product as soon as they arrive.

If you notice any damage:

• Take clear photos of the packaging and product
• Contact us as soon as possible with your order number and supporting photos

Risk in the goods passes to you upon delivery.

Damaged Deliveries

If your order arrives damaged:

• Take clear photos of the outer packaging and the product immediately
• Contact us within 14 days of delivery
• Include your order number and photos where possible

We will review the issue and assist you in line with our Returns & Refunds Policy and your statutory consumer rights.

Failed Delivery or Returned Parcels

If a parcel is returned to us due to failed delivery, refusal, non‑collection, or incorrect address information, we may contact you to arrange redelivery.

• Additional shipping charges may apply where the failed delivery was not caused by us.
• If redelivery is not possible or is declined, any refund will be handled in accordance with our Returns & Refunds Policy, and shipping charges may be deducted where permitted.