FAQ
Find answers to common questions about fitment, installation, EPS coding, warranty, shipping, and more.
Ordering & Products
How do I know which steering rack fits my vehicle?
Please provide your vehicle registration (number plate) or full VIN when contacting us. We will confirm the correct steering rack before you place an order.
Do you supply new or pre-owned parts?
We supply both new and pre-owned steering racks. The condition of each part is clearly stated on the product page.
Are your parts OEM?
We specialise in OEM (Original Equipment Manufacturer) power steering racks or equivalent quality parts that meet or exceed OEM specifications.
Fitment & Installation
Can I fit the steering rack myself?
We strongly recommend that all steering racks are installed by a qualified mechanic or workshop with experience in steering and suspension systems.
What should my mechanic check before fitting?
- That the supplied steering rack matches the original part number and configuration
- That the vehicle has no existing steering, suspension or alignment faults
- That all mounting points, pipes and electrical connectors are correctly aligned
- That new seals, nuts and bolts are used where required by the manufacturer
Is wheel alignment required after installation?
Yes. A full four-wheel alignment is required after fitting a steering rack to ensure correct handling and to prevent premature tyre wear.
EPS Coding & Programming
Does my electric power steering (EPS) rack need coding?
Many modern EPS racks require coding, calibration or programming after installation. This must be carried out using suitable diagnostic equipment following the vehicle manufacturer’s procedures.
Do you provide coding instructions?
We do not provide brand-specific coding software, but your installer should follow the official workshop procedures for your vehicle. If your garage has any questions, they can contact us for general guidance before installation.
Warranty
What warranty do you offer on steering racks?
New parts include a 12-month warranty. Pre-owned parts include a 6-month warranty from the date of purchase. Full details are available in our Warranty Policy.
What is covered under the warranty?
The warranty covers manufacturing defects and items that are non-working on arrival, provided they have been correctly installed and used.
What is not covered?
The warranty does not cover improper installation, misuse, accidental damage, wear and tear, labour or towing costs, or incorrect fitment where the correct item was supplied.
Returns & Refunds
What is your return window?
Our standard return window is 14 calendar days from delivery. Items must be unused, uninstalled and returned in their original packaging. Full details are available in our Returns & Refunds Policy.
Who pays for return shipping?
For standard change-of-mind returns, the customer is responsible for return shipping costs. If the item is defective, damaged or incorrectly supplied, we may provide a prepaid label or reimburse reasonable return shipping costs once the return is approved.
Shipping & Delivery
What are your shipping costs?
As a guide, standard shipping rates are:
- United Kingdom: from £49.00
- Europe: from £59.00
- Worldwide: from £159.00
For full details, please see our Shipping & Delivery Policy.
How long will delivery take?
Most in-stock orders are dispatched within 1–2 business days. Typical delivery times are:
- UK: approximately 2–5 working days after dispatch
- Europe: approximately 3–6 working days after dispatch
- Worldwide: approximately 3–8 working days after dispatch
Do you ship internationally?
Yes, we ship to many countries in Europe and selected international destinations worldwide. International buyers are responsible for any customs duties, import taxes or local charges.
Payment
What payment methods do you accept?
We accept major credit and debit cards. For certain mainland UK deliveries, Cash on Delivery (COD) may be available where applicable.
Do you charge VAT?
We are not currently VAT registered, so no VAT is charged on our prices.