Returns & Refunds Policy  

Last updated: 25th November 2025

    We know sometimes things don't quite work out. Maybe you ordered the wrong part, or maybe we messed up. Either way, we wanna make sure you're happy. This policy tells you the quick and simple steps for sending something back to Power Steering Rack Direct Ltd.     These rules apply to **all country destinations** for purchases made on https://powersteeringrackdirect.com.  

1) Can I send it back? (Eligibility)

Here’s what we need to see to accept a return or exchange for both defective and non-defective products:

   
• You need to contact us and ask for a return within **14 days** of when you received the item.
   
• The item must be in its **original, new condition**, unused, and returned with all original packaging and components.
   
• Heads up: **Custom or special-order parts** usually can't be returned unless there's something genuinely wrong with them.
 

2) How to start a return (It's easy)

   
1. First step is always to email us at [email protected] or call us on (+44) 07456 373490. Just say you want to return something.
   
2. When you contact us, please have your **order number**, and the **VIN/vehicle details** ready. Tell us briefly why you're sending it back.
   
3. We'll check everything and send you back the official instructions for sending the product **by post** or dropping it off at our company address.
 

3) Shipping costs & Restocking Fee

    The person sending the item back (that's you!) is responsible for buying and using your own return label (**Customer responsibility**).  

   
• **Return Shipping Cost:** You pay for the return shipping, except where the item is faulty or we shipped the wrong product.
   
• **Drop-off Location:** Returns can be delivered in person to our address: 5 Barretts Road, Dunton Green, Sevenoaks, Kent, TN13 2UN.
   
• **Restocking Fee:** If you return a non-defective item, or an item outside the standard policy terms, we will deduct a **15% restocking fee** from your refund amount.
 

    **Pro-tip:** Please use a shipping service that offers tracking and insurance when returning by post. We can't refund you if the item gets lost or damaged on its way back to us.  

4) Getting your money back (Refunds)

   
• Once we get the part back and check it over, we'll process your refund within **7 days** (refund processing time).
   
• The money will go back to the same payment method you used when you bought it.
   
• We usually **don't refund the original delivery charge** (what you paid us to ship it to you), unless, of course, the return was our fault.
 

5) Swapping for an Exchange

    If you need a different product instead, we're happy to accept exchanges. The replacement will be dispatched once the returned item is received and inspected. If the new part costs more or less than the old one, we'll sort out the price difference before we ship it.  

6) Faulty or incorrect items

    Did the wrong part arrive? Or maybe the one you got isn't working right? **Call or email us straight away!** We'll put things right fast. We will organize the replacement or refund, and we'll cover the shipping costs in both directions. In these cases, no restocking fee applies.  

7) Important limitations

We can't accept returns for a refund if:

   
• The item shows **clear signs of installation, use, or modification**—unless you can prove it was faulty right out of the box.
   
• For **warranty returns**, you still have to follow the rules in our separate warranty policy (like needing proof of professional installation, correct fluid use, etc.).
 

8) Your legal rights

    Don't worry, nothing in this policy takes away your standard legal rights under UK consumer law. If you're buying as a consumer in the UK, you've got extra protection, and we respect that completely.  

Questions about a return? Get in touch here:
    Power Steering Rack Direct Ltd
    5 Barretts Road, Dunton Green, Sevenoaks, Kent, TN13 2UN
    Email: [email protected]
    Phone: (+44) 07456 373490
    Website: https://powersteeringrackdirect.com