Returns & Refunds Policy

Last updated: 9 September 2025

At Power Steering Rack Direct Ltd, we aim to ensure that every customer is satisfied with their purchase. This Returns & Refunds Policy outlines your rights and obligations when returning or exchanging products purchased through https://powersteeringrackdirect.com.

1) Eligibility

• Returns or exchanges must be requested within 7 days of receiving the item.
• Items must be in original condition, unused, and returned with all original packaging and components.
• Custom-ordered or special-order items may not be eligible for return unless faulty.

2) Process for returns

1. Contact us at [email protected] or (+44) 07456 373490 to request a return authorisation.
2. Provide your order number, VIN/vehicle details (if applicable), and reason for the return.
3. We will confirm eligibility and provide instructions for sending the product back.

3) Shipping costs

Customers are responsible for the cost of return shipping, except where the item is faulty or we shipped an incorrect product. We recommend using a tracked and insured courier service to ensure safe return.

4) Refunds

• Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned product.
• Refunds will exclude original delivery charges unless the return is due to our error.
• We reserve the right to deduct a restocking fee if items are returned without valid reason or outside policy terms.

5) Exchanges

If you wish to exchange a product, the replacement will be dispatched once the returned item is received and inspected. Any difference in price must be settled before shipment of the replacement product.

6) Faulty or incorrect items

If you receive a faulty item or an item that does not match your order, contact us immediately. We will arrange replacement or refund, including covering the return shipping costs.

7) Limitations

• Items showing signs of installation, modification, or use are not eligible for refund unless proven faulty.
• Warranty returns must comply with the conditions of our warranty policy (e.g. professional installation, alignment, correct fluids).

8) Your statutory rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law. You may have additional rights if purchasing as a consumer within the UK.

Contact (returns):
Power Steering Rack Direct Ltd
5 Barretts Road, Dunton Green, Sevenoaks, Kent, TN13 2UN
Email: [email protected]
Phone: (+44) 07456 373490
Website: https://powersteeringrackdirect.com