Privacy Policy
Who We Are
Power Steering Rack Direct Ltd, 15 Fort Road, Halstead, Sevenoaks, Kent TN14 7BW. Email: [email protected]. Phone: +44 7456 373 490.
Data We Collect
Depending on how you use our website, we may collect: name, billing and shipping address, email address, phone number, order details, payment-related information, communications, return and warranty request details, and technical data such as IP address, browser type, device type, pages viewed, and usage data.
We do not store full card details. Payments are processed by trusted third-party payment providers.
How We Use Your Data
- To process and fulfil orders
- To arrange shipping and delivery
- To communicate about your order
- To process payments and prevent fraud
- To manage returns, refunds and warranty claims
- To improve our website and services
- To comply with legal obligations
- To send marketing communications where permitted or consented
Legal Bases
We rely on contract (to fulfil orders), legal obligation (tax and regulatory compliance), legitimate interests (website security, fraud prevention, service improvement), and consent (where required for marketing or non-essential cookies).
Sharing Your Data
We may share data with: payment processors, delivery and courier providers, hosting and ecommerce platform providers, IT and security providers, analytics providers, professional advisers, and government or regulatory bodies where required by law. We do not sell your personal data.
International Transfers
Some service providers may process data outside the UK. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Data Retention
We retain personal data only for as long as reasonably necessary, including for legal, tax, accounting, fraud prevention and dispute resolution requirements.
Your Rights
You may have the right to: access, correct, delete, restrict, object to, or request transfer of your personal data, and to withdraw consent. To exercise any right, contact us at [email protected].
If you are unhappy with how we handle your data, you may also complain to the UK Information Commissioner's Office (ICO).
Cookies
Our website uses cookies. For details, see our Cookie Policy. You can manage your preferences at any time using the Cookie Settings link in the footer.
Security
We use reasonable technical and organisational measures to protect personal data. No method of internet transmission is completely secure and we cannot guarantee absolute security.
Contact Us
Power Steering Rack Direct Ltd
15 Fort Road, Halstead, Sevenoaks, Kent TN14 7BW